Insurance Claims 101
Everything you need to know about roofing insurance claims
Before you file a claim
Meet with your contractor
File your insurance claim
Meet with your adjuster
Time for your project to begin
Filing your claim just got easier.
We work with some of the top insurance companies in the nation so your claim is approved and processed quickly.
Will pre-qualification affect my credit score?
Submitting pre-qualification will not affect your credit score.
Hard inquiry does not take place until we make payment to
Will I need to verify my income?
In the credit approval process, you’ll be asked your individual
“gross yearly income.” Please be as accurate as possible. If
further clarification is required, you may be asked for “proof
of income” through a W2 or a pay stub. (This verification only
impacts a very small percentage of customers.)
Can I apply with a co-applicant?
No co-applicants are accepted at this time, but someone
else in the household can apply if the original applicant is
denied. Applicants must be listed as owners of the property.
Once credit is approved, how long is it valid for?
60 days. You must sign your loan agreement within 60 days
of receiving approval.
If I am declined due to credit, what can I do?
You will be sent the reason for decline via email, and be able to
take appropriate action. You can then re-apply after 30 days, or
another member of the household can apply immediately.
Applicants must be listed as owners of the property.
When do payments begin?
REDUCED RATE APR LOAN
90 days after the first disbursement of funds are released to
your contractor or 15 days after the final stage of your project
is marked as complete, whichever comes first.
DEFERRED INTEREST, NO PAYMENTS LOAN
After the promotional period ends*.
* The promotional period timeline begins with the disbursement
of funds is released to your contractor. This takes place upon
completion of the first loan funding stage. This may occur upon
countersignature of the loan agreement or a later date of your
contractor’s choosing and your acknowledgement. Refer to
your contractor for details.
How do I make payments?
All of the loan information and payments will be made in
your borrower portal.
How do I find out how much I owe on my loan?
You can log in to your online account 24 hours a day to view
your loan balance and/or schedule a payment for the date of
your choosing. If you would like to obtain a full payoff
amount for a date up to 10 days in the future, please email
What happens if I move?
This is a personal loan, no lien is placed on your property as a
result. If you move, the loan will remain in your name and
you can pay it off anytime.
If I pay off the loan early, do I still owe interest?
You can pay off the loan amount at any point, and you’ll only
pay for interest that has already accrued.
DEFERRED INTEREST, NO PAYMENTS LOAN
If you pay off your loan before the promotional period end
date, you don’t owe any interest. If you don’t pay off your
loan prior to the promotional period end date, you are able
to pay off the loan amount at any point, and you’ll only pay
for interest that has already accrued.
Are there any early payment penalties?
Mosaic does not have any prepayment penalties.
Do prepayments go to principal or interest?
Prepayments are first applied to interest that has accrued,
and then applied to principal.
DEFERRED INTEREST, NO PAYMENTS LOAN:
During the promotional period, all payments are applied to
principal. After the promotional period ends, prepayments
are first applied to interest that has accrued, and then
applied to principal.