Insurance Claims 101

Everything you need to know about roofing insurance claims

STEP

1

Before you file a claim

If you think your roof or property has been damaged by a storm, contact a reputable company, like Endeavor Exteriors, to come out and give you a pre-inspection report. At this point, you are not filing a claim, just starting the information process. Using a reputable contractor will ensure that any work done is the highest quality with the best warranties.

STEP

2

Meet with your contractor

Next, schedule an inspection with the selected roofing contractor. You want to do this before an actual claim is filed. The damage may not be as great as you think. If it is less than, or close to, your insurance deductible, filing a claim may not be in your best interest. Filing unnecessary claims may cause your insurance company to raise your rates or even drop your policy.

STEP

3

File your insurance claim

If the contractor’s estimate for repairs warrants filing a claim, do so now. Your insurance company will most likely schedule an adjuster to inspect your roof to approve and process your claim. Schedule a time when your contractor can also attend this inspection. It is very important that a contractor is present with the insurance adjuster. The claims specialists at Endeavor Exteriors are your advocates during the insurance inspection.

STEP

4

Meet with your adjuster

Insurance adjusters have a home inspection checklist they will follow when determining the damage done to your home. Your roofing contractor will be able to represent your needs and make sure that the adjuster is aware of all damaged areas. Having an experienced and professional company represent you during the inspection will increase your claim value and avoid any negative interactions.

STEP

5

Claim approval

Once your insurance claim is approved, go over the details of the insurance coverage with your roofing contractor. This will allow you to ask any questions you need regarding the repair work and the warranty the contractor will provide. This is where the claims specialists at Endeavor Exteriors can help you understand all repairs the insurance company is covering and any they aren’t.

STEP

6

Time for your project to begin

When you have received the answers to your questions, sign the contract with the roofing contractor and get your roof repair work scheduled. Your insurance company will provide payment directly to you. You will be responsible for paying the insurance check, depreciation and deductible to the contractor. Your insurance company will require proof the repair work was performed. Endeavor Exteriors will supply any necessary information for you.

Filing your claim just got easier.

We work with some of the top insurance companies in the nation so your claim is approved and processed quickly.

FAQs

Do you handle insurance projects?
Yes, as a general contractor we can handle everything on your insurance claim and we have staff who are experienced in working with adjusters throughout the process
What scopes of work do you handle with insurance?
Roofing, siding, windows, gutters, and painting
Will you have someone meet with my insurance adjuster?
Yes! We always recommend that you have a professional contractor meet with your insurance adjuster on-site to represent you in the repairs process.
What happens if we don’t agree with the insurance adjuster’s assessment?
We will work with your insurance adjuster on the initial appointment to come to an agreement with repairs. In some cases, the insurance adjuster does not agree on the scope of repairs. If these cases, we will document the damages and submit them to the corporate office. We will work with the insurance company to schedule a re-inspection with another adjuster if necessary.
Should I file an insurance claim?
Storm damage impacts properties and materials differently. Schedule an appointment with our experienced staff to determine whether you need to file a claim or not.
How do I file an insurance claim?
Call your local agent to start the process or call the claims hotline. We recommend having a professional contractor assess the damage before filing a claim.
Will filing an insurance claim negatively effect my premiums or my relationship with my carrier?
No, not a storm damage claim. Being that storm damage is defined as an “Act of God” insurance companies cannot raise their rates on an individual policyholder basis. This means that if you file a claim for wind or hail damage after a storm you won’t have higher rates because of it. This comes with a caveat though - usually, after a storm-related event, depending on the severity and insurance company, that every policyholder within those zip codes will get a blanket increase.
What factors should I consider before filing an insurance claim?
1) Your claims history. Have you needed to file a lot of claims in the past? If so, the insurance company may be on verge of dropping your coverage. 2) The severity of the damage. Did the storm cause significant damage or minimal? If minimal damage and you have filed a lot of previous claims, it may be better to wait until the next storm to file. 3) Your deductible. Does the claim exceed the amount of your deductible? More insurance policies are coming with higher deductibles. Make sure you talk to a contractor to get a ballpark price for the repairs before filing a claim. 4) Are you staying or selling your home in the short term. If you are selling your house within the next 5-years but want to hold off on filing a claim, make sure you talk to a contractor to understand how the damage will age and get worse over the coming years. When you go to sell your house, a qualified home inspector will find the damage and you may be on the hook out of your own pocket. 5) How much time has passed since the storm. In Colorado, you will have 1-2 years (depending on the insurance company) to file a claim from the date of loss (the date of the storm). You will need to file a claim within these time limits for insurance to cover the damage.
How long does the insurance claims process take?
This varies throughout the year and by the insurance company but the claims process can take anywhere from 2-6+ weeks. The repairs process can take equally as long if not longer based on the scope of repairs.
Who is responsible for paying my deductible?
The customer is responsible for the deductible. Just like paying a co-pay at the doctor's office, you will pay the contractor your deductible amount. If you have a $10,000 claim and your deducible is $1,000 the insurance company is going to pay your contractor $9,000 and you will pay them the additional $1,000.